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APPOINTMENTS

Appointments can be made online, by calling, or through text.

CANCELLATION / RESCHEDULING POLICY

We strive to accommodate our clients to the best of our ability. Please honor your appointment, if you must cancel or reschedule please do so at least 6 business hours* before your appointment time to avoid a cancellation fee. If cancelling/rescheduling for 2 or more people, please do so at least 24 hours before the scheduled appointment time to avoid a cancellation fee. This allows us enough time to offer that time slot to another guest and notify our technicians of their new schedule so that they can plan their day accordingly.

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* ex)10:00AM appointments must be cancelled 6 business hours in advance by 2:00PM the previous day, not 4:00AM on the day of the appointment.

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A credit card is required to hold appointments at Goldore Lashes Studio. If you choose not to provide your credit card information, we will not hold your appointment. A 50% of the service will be charged to the credit card on file for each appointment that is cancelled less than 6 business hours before the appointment time.

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  • No-shows will be billed for the full (100%) amount for the appointment.

  • Clients who have no-showed for appointments will be asked to prepay/pay a deposit towards their visit when booking future appointments.

  • All appointment cancellations must be made & confirmed via phone, through text or email.

LATE ARRIVALS

        We ask that our clients to arrive promptly for their appointments to ensure sufficient time for quality results.

  • While there is no fee for late arrivals, the length of the appointment may be reduced due to time restraints.

  • Guests arriving over 20 minutes late may be asked to reschedule, as accommodating late clients may inconvenience the lash artists’ next appointments. While we will try our best to accommodate you, understand that your appointment may be rescheduled at our discretion. In this event, the cancellation/rescheduling policy will come into effect.

REFILLS

We do not perform refill services on work that was not done at Goldore Lashes. If you currently have lash extensions on, you must get them removed before receiving your first new set with us. This is to avoid the risk of mixing different adhesives and materials from work done in other salons.

2 Person Max per Room:

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For purposes of safety and sanitation, we cannot allow anyone else into the service rooms other than (1) the Goldore Lashes technician and (2) the person receiving the service.
*Children under the age of 12 must be accompanied by an adult who can supervise them in the lobby while you receive your service. Children are not allowed in the service room. We will not supervise your children and cannot be held responsible for any children—if you bring a child with you who is under the age of 12 and there is no one to supervise them, your appointment will be canceled and you will be charged 50% of the service according to our late cancellation policy.

Privacy Policy

- We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

When you conduct a transaction on our website, as part of the process, we collect the personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

- We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations. 

- We may contact you to notify you regarding your appointment. to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.

- If you don’t want us to process your data anymore, please send us an email to Goldoreus@gmail.com

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